If you encounter this situation, please provide your player ID (located in your in-game player profile), as well as a screenshot of your purchase receipt, and we will do our best to resolve the situation.
Android users can send us their receipts in the following way:
iOS users can take a screenshot of their receipt in the following two ways:
Log in to your iTunes account on your computer and open your transaction record, then take a screenshot and send it to us. Please include the order number and our app’s information in the screenshot.
You can wait for the App Store to send you a confirmation email.