I completed a purchase but did not receive the items I purchased

If you encounter this situation, please provide your player ID (located in your in-game player profile), as well as a screenshot of your purchase receipt, and we will do our best to resolve the situation.

Android users can send us their receipts in the following way:

1. Take a screenshot of your receipt and send it to us via email by clicking the link below.

iOS users can take a screenshot of their receipt in the following two ways:

1. Log in to your iTunes account on your computer and open your transaction record, then take a screenshot and send it to us. Please include the order number and our app’s information in the screenshot.

2. You can wait for the App Store to send you a confirmation email.

Email us with the required information

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